EverAI Labs

THE FUTURE OF CUSTOMER EXPERIENCE

At EverAI Labs, we are dedicated to enhancing customer experiences with cutting-edge technology and innovative solutions. EverAI Labs represents the pinnacle of our efforts, blending artificial intelligence, machine learning, and human expertise to create an unparalleled suite of applications that enrich your customer experience.

LEADERSHIP

EverAI Labs

Sudhir Agarwal

Founder and CEO of Everise

25+ years of experience in founding and leading high-growth BPO companies, including ~US$1.2bn customer experience company Everise, Aegis and Genpact.

Sharath Keshava Narayana

Founding Member and Co-Founder at Sanas, Carya Venture Partners and Observe.AI

20 years of experience in contact center tech and Gen AI applications. Serial entrepreneur and cofounder at Sanas, Carya Venture Partners and Observe.AI.

Dr. Andrew Maas, [Ph.D.]

Chief Technology Officer

15 years of experience in analytics, machine learning, neural networks, and natural language processing.

Launched in 2024 by industry and AI veterans.

Technology partner of Everise.

Aim to address rapid changes in payor industry by Gen AI use cases.

Mission to create digital first, AI native contact center.

Piloted with major healthcare and insurance players.

Innovative commercial models with value and benefit sharing with end customers.

SUITE OF APPLICATIONS

EverAI Labs

RECRUITMENT

EverAI. Recruiter

Hiring automation tool driven by AI Bot.

TRAINING

EverAI. Simulator

Training Automation via AI voice call role play simulation with customer service agent.

EverAI. QA & Coaching

Automated 100% Quality Assurance (QA) scoring of the calls and provide tailored coaching to customer service agents.

PRODUCTIVITY

EverAI. Accent & Clarity

Real time accent neutralization platform and background noise cancellation platform.

EverAI. Knowledgeminer

Knowledge Management (KM) to identify, organizing, storing and disseminating information.

EverAI. VoiceAnalytics

Analyze and extract actionable insights from customer voice interactions.

EverAI. Guidance

Platform to provide automated real-time guidance to customer service agents based on ongoing customer conversations.

EverAI. UniConnect

Real time language converter (Voice).

EverAI. VBOT

Provide automated conversational voice customer service and support.

OPTIMIZATION

EverAI. Analytics

Platform for enabling real-time and End of Day automated reports and dashboards.

EverAI. WFM

Platform for forecasting, scheduling and real time monitoring.

SECURITY

EverAI. Secure

Platform for enabling secured access & identity management along with remote work from home collaboration capability.

DIGITAL TRANSFORMATION JOURNEY

EverAI Labs

EverAI. Recruiter

HIRING

Candidate Journey Automation

Reduction in hiring costs

EverAI. Simulator

EverAI. QA & Coaching

TRAINING & COACHING

Reduction in nesting days

Improvement in productivity

Automated Quality Management

EverAI. Accent & Clarity

EverAI. Knowledgeminer

EverAI. VoiceAnalytics

EverAI. Guidance

EverAI. UniConnect

EverAI. VBOT

PRODUCTIVITY

Average Handling Time

Customer Satisfaction/Net Promoter Score

Improvement in Agent productivity

EverAI. Analytics

EverAI. WFM

OPTIMIZATION

Automated Reporting

Cost reduction

Report Accuracy

EverAI. Secure

SECURITY

Increased cost savings

KEY FEATURES

Advanced AI Capabilities

EverAI Labs uses cutting-edge artificial intelligence to predict customer needs, automate responses, and provide real-time assistance, resulting in a seamless and efficient customer experience.

Machine Learning Integration

Our platform continuously learns and adapts, improving its performance and accuracy. Your customer experience becomes more effective the longer you use EverAI Labs.

Omni-Channel Support

Whether through voice, chat, email, or social media, EverAI Labs provides consistent and high-quality support across all customer interaction channels.

Customizable Workflows

Tailor your unique mix of EverAI Labs applications to meet your business requirements with customizable workflows that streamline operations and enhance productivity.

Robust Analytics and Reporting

Gain valuable insights about your operations with our comprehensive analytics and reporting tools. These tools enable you to track performance, identify trends, and make data-driven decisions to optimize your customer experience strategy.

BENEFITS OF

EverAI Labs

Customizable Workflows

Tailor your unique mix of EverAI Labs applications to meet your business requirements with customizable workflows that streamline operations and enhance productivity.

Increased Productivity

EverAI Labs automates real-time guidance, knowledge management, and repetitive tasks, allowing agents to focus more on customer inquiries and improving overall efficiency.

Scalability

Our platform grows with your business, efficiently handling increased customer interactions during peak season and scaling back during slower periods.

Improved Employee Experience

Empower agents with advanced tools and support, reducing burnout and increasing job satisfaction.

SPECIFICATIONS AND FUNCTIONALITIES

Real-time Guidance

Understands and assists agents in responding to customer inquiries naturally, making interactions more personal and engaging.

Sentiment Analysis

Detects customer emotions and adjusts responses accordingly, ensuring empathetic and appropriate interactions.

Real-Time Translation

Break language barriers with our real-time translation feature, enabling you to support a global customer base effectively.

Data Security and Compliance

EverAI Labs is built with robust security measures and complies with international data protection regulations, ensuring the safety and security of your customer data.

WHY CHOOSE

EverAI Labs

Choosing EverAI Labs means investing in a future where the customer experience is more intelligent, faster, and more efficient. Our commitment to innovation and excellence ensures that you stay ahead of the competition and continue to deliver exceptional customer experiences.