EverAI Labs
THE FUTURE OF CUSTOMER EXPERIENCE
At EverAI Labs, we are dedicated to enhancing customer experiences with cutting-edge technology and innovative solutions. EverAI Labs represents the pinnacle of our efforts, blending artificial intelligence, machine learning, and human expertise to create an unparalleled suite of applications that enrich your customer experience.
EverAI Overview Deck
EverAI Transformation Offering
Launched in 2024 by industry and AI veterans.
Technology partner of Everise.
Aim to address rapid changes in payor industry by Gen AI use cases.
Mission to create digital first, AI native contact center.
Piloted with major healthcare and insurance players.
Innovative commercial models with value and benefit sharing with end customers.
VISION
GenAI enabled Transformation as a Service (TaaS) platform for large enterprises to provide delightful customer experiences 
Outcome: Transition DNA of CX teams within enterprises to be Digital First, AI Native functions where tech isn’t an after-thought 
SUITE OF APPLICATIONS
EverAI Labs
RECRUITMENT
EverAI.Recruiter
Bot-driven intelligent agent recruiting, screening, and hiring at scale. TRAINING
EverAI.Simulator
Dynamic AI-roleplay-based agent training. EverAI.QA & Coaching
Automated QA scoring targeted agent coaching. PRODUCTIVITY
EverAI.Accent & Clarity
Real time Accent Neutralization and background noise cancellation. EverAI.Knowledgeminer
Smart and predictive knowledge search engine. EverAI.Guidance
Real-time, proactive agent guidance via conversational intelligence. EverAI.UniConnect
Real-time conversational multi-language translation. EverAI.VBOT
Conversational self-service for customer inquiries. OPTIMIZATION
EverAI.Analytics
Comprehensive KPI-based reporting and analytics. SECURITY
EverAI.Secure
Biometric identity access management and security for agents. DIGITAL TRANSFORMATION JOURNEY
EverAI Labs
EverAI.Recruiter
HIRING Candidate Journey Automation
Reduction in hiring costs
EverAI.Simulator
EverAI.QA & Coaching
TRAINING & COACHING Reduction in nesting days
Improvement in productivity
Automated Quality Management
EverAI.Accent & Clarity
EverAI.Knowledgeminer
EverAI.Guidance
EverAI.UniConnect
EverAI.VBOT
PRODUCTIVITY Average Handling Time
Customer Satisfaction/Net Promoter Score
Improvement in Agent productivity
EverAI.Analytics
OPTIMIZATION Automated Reporting
Cost reduction
Report Accuracy
EverAI.Secure
SECURITY Increased cost savings
KEY FEATURES
Advanced AI Capabilities EverAI Labs uses cutting-edge artificial intelligence to predict customer needs, automate responses, and provide real-time assistance, resulting in a seamless and efficient customer experience.
Machine Learning Integration Our platform continuously learns and adapts, improving its performance and accuracy. Your customer experience becomes more effective the longer you use EverAI Labs.
Omni-Channel Support Whether through voice, chat, email, or social media, EverAI Labs provides consistent and high-quality support across all customer interaction channels.
Customizable Workflows Tailor your unique mix of EverAI Labs applications to meet your business requirements with customizable workflows that streamline operations and enhance productivity.
Robust Analytics and Reporting Gain valuable insights about your operations with our comprehensive analytics and reporting tools. These tools enable you to track performance, identify trends, and make data-driven decisions to optimize your customer experience strategy.
BENEFITS OF
EverAI Labs
Customizable Workflows
Tailor your unique mix of EverAI Labs applications to meet your business requirements with customizable workflows that streamline operations and enhance productivity.
Increased Productivity
EverAI Labs automates real-time guidance, knowledge management, and repetitive tasks, allowing agents to focus more on customer inquiries and improving overall efficiency.
Scalability
Our platform grows with your business, efficiently handling increased customer interactions during peak season and scaling back during slower periods.
Improved Employee Experience
Empower agents with advanced tools and support, reducing burnout and increasing job satisfaction.
SPECIFICATIONS AND FUNCTIONALITIES
Real-time Guidance
Understands and assists agents in responding to customer inquiries naturally, making interactions more personal and engaging.
Sentiment Analysis
Detects customer emotions and adjusts responses accordingly, ensuring empathetic and appropriate interactions.
Real-Time Translation
Break language barriers with our real-time translation feature, enabling you to support a global customer base effectively.
Data Security and Compliance
EverAI Labs is built with robust security measures and complies with international data protection regulations, ensuring the safety and security of your customer data.
WHY CHOOSE
EverAI Labs
Choosing EverAI Labs means investing in a future where the customer experience is more intelligent, faster, and more efficient. Our commitment to innovation and excellence ensures that you stay ahead of the competition and continue to deliver exceptional customer experiences.
Join the revolution and transform your customer service operations with
EverAI Labs
Discover the EverAI Labs difference today-where technology meets the human touch for a superior customer experience.
CONTACT US
EverAI Labs
Email us at contact@EverAILabs.com to learn more about EverAI Suite of application or to arrange a demo.